Industry Sectors

Role Description

You could work for a wide range of companies or you could work in the public sector. Your day-to-day tasks may include:

• processing and paying invoices
• recording receipts and payments
• preparing and checking ledger balances and other monthly accounts
• completing and submitting tax returns, VAT returns and National Insurance contributions
• handling company expenses
• updating computerised accounting systems
• With experience, you could take on more complex tasks like:
• preparing financial reports
• helping to plan budgets
• supporting qualified accountants with accounts inspections (audits)

Role Description

1. Entry requirements

There are no set requirements to become a personal assistant (PA), but you’ll need proven experience of administrative work.

Employers will usually look for a good standard of general education, including GCSEs in English and maths. A recognised qualification in office skills or administration, or a business-related foundation degree, HND or degree could all help you find a job.

Foreign language qualifications may also be useful if you plan to work in an organisation that deals with overseas visitors and clients. Having extra skills like shorthand and audio typing can also help you get in. 

Temporary work (temping) can be a good way of getting administration experience and can lead to a permanent job.

You could get into this job through an apprenticeship.

2. Skills required

You’ll need:

• excellent organisational and time management skills 
• good written and spoken communication skills 
• accuracy and attention to detail 
• a calm and professional manner 
• excellent computer and administration skills 
• a flexible and adaptable approach to work 
• the ability to use your own initiative 
• tact and discretion, for dealing with confidential information

3. What you'll do

Your day-to-day tasks may include:

• screening telephone calls and handling enquiries 
• organising your manager’s diary and making appointments
• dealing with letters and emails 
• arranging meetings 
• organising and maintaining office systems 
• taking notes at meetings 
• making travel arrangements 
• looking after visitors

Many managers rely heavily on their PA and give them a high level of responsibility, so in some jobs you may have extra tasks like:

1. standing in for the manager in their absence 
2. acting as office manager and supervising other administrative staff 
3. dealing with accounts and budgets 
4. taking on project work, like research or producing reports and presentations

4. Salary

Starter: £18,000 to £25,000

Experienced: £25,000 to £40,000

Highly Experienced: £40,000 to £50,000

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work 37 to 40 hours a week Monday to Friday, possibly with extra hours to meet deadlines. 

You’ll be based in an office, but may travel to go to meetings and other events.

6. Career path and progression

With experience, you could take on more responsibility by moving to a larger company or working for a more senior manager. 

Promotion to management may also be possible.

Role Description

1. Entry requirements

You may find it useful to have GCSEs at grades 9 to 4 (A* to C) or equivalent, in subjects like English and maths.

A qualification in administration or secretarial skills may help. Employers also value experience, which you could get by temping or volunteering.

You could get into this job through an apprenticeship.

2. Skills required

You'll need:

• an excellent telephone manner
• skills in IT and administration
• the ability to use your initiative and solve problems
• organisational and time management skills
• 3. What you'll do
• You could work in the public or private sectors or for a charity.
• Your day-to-day tasks could include:
• being the first point of contact for visitors, phone calls and emails
• arranging meetings and taking minutes
• diary management and making travel arrangements 
• producing letters, reports, spreadsheets and invoices
• updating records on IT systems
• photocopying, printing and filing
• handling confidential information

4. Salary

Starter: £14,000 to £16,000

Experienced: £17,000 to £20,000

Highly Experienced: £25,000

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work in an office, 9am to 5pm, Monday to Friday.

You could also work part-time or get temporary work.

6. Career path and progression

With experience, you could become a personal assistant or office manager.

You could also move into human resources work, or train as a legal or medical secretary.

Role Description

You'll work in:

• a 'third party' collection agency, paid to collect debts from businesses or individuals, or
• a company's finance or credit department, chasing late payments from suppliers and customers

Your day-to-day tasks may include:

• contacting individuals or business customers when payment is overdue
• checking credit records and tracing missing debtors
• setting up repayment plans and working with debt counsellors
• setting up and maintaining customer files
• processing payments
• starting legal proceedings if debts are not paid within an agreed time
• liaising with solicitors and bailiffs
• You may work at a debt collection agency as a 'field collector', travelling to debtors to collect payments in person.

Role Description

Your day-to-day duties could include:

• supervising a team of care assistants 
• writing care plans 
• monitoring patients’ vital signs, like blood pressure and heart rate 
• completing patient medication records 
• developing and leading activities for service users 
• keeping families up to date about their relative's progress 
• training and mentoring new staff 
• attending team meetings with service managers 
• providing emergency cover

Role Description

1. Entry requirements

There are no set requirements but competition is strong so you’ll usually need a foundation degree or a degree.

If you want to go into quantitative work (analysis based on numbers), these degrees may be useful:

• maths
• statistics
• business/management
• economics
• For qualitative work (analysis based on language), useful degrees include:
• psychology
• sociology
• geography
• social sciences
• anthropology

English or marketing degrees are also useful, as well as sciences or engineering for some specialist industrial jobs. 

You’ll also find it useful to have previous experience in marketing, sales or advertising, or as a market research interviewer. 

You could get a paid internship or join a graduate training scheme. You could also start as a research assistant in an agency and then take further qualifications.

The Market Research Society (MRS) has more information about careers in market research.

2. Skills required

You’ll need:

excellent number and IT skills

the ability to analyse and interpret statistics

written communication skills for report writing and designing questionnaires

creative problem-solving skills

accuracy and attention to detail

organisational and time-management skills

initiative and teamwork skills

3. What you'll do

As a market research executive, you’ll specialise in one type of research – consumer or industrial, social or political. You’ll carry out research using one of 2 main methods:

quantitative – analysis based on numbers, from surveys of large samples of people

qualitative – analysis based on language, from focus groups and in-depth questionnaires

Depending on the type of research, in your work you’ll usually:

meet clients to discuss research projects

come up with a plan or proposal and present it to the client

manage a budget

design questionnaires and organise surveys

brief interviewers and researchers

monitor progress of surveys

analyse data and present results to the client

advise the client how they can best use the research

Most jobs involve a lot of computer work, for background research and to analyse information and produce reports.

4. Salary

Starter: £20,000 to £25,000

Experienced: £25,000 to £35,000

Highly Experienced: £60,000 (senior market research executive)

These figures are a guide.

5. Working hours, patterns and environment

If you work as a quantitative researcher in-house for a company, you’ll usually work in an office with standard hours, Monday to Friday, with occasional overtime to meet project deadlines.

If you work as a qualitative researcher, you’ll often work evenings and weekends to travel to visit clients and focus groups. You may need a driving licence and a car.

6. Career path and progression

With experience, you could progress into management, or become a self-employed market research consultant. 

You could also move into the promotional side of advertising or marketing.

Role Description

Skills required

You'll need:

• the ability to understand the development process 
• some programming knowledge
• the ability to work under pressure and to deadlines
• maths skills

What you'll do

You could work in a wide range of businesses and industries, public services, utilities, defence and research. 

You'll work closely with project managers, business analysts and graphic designers, to find out what the client wants and the best way to achieve it. 

Usually, you’ll work in a team.

You could work on a wide variety of projects, from financial databases to robotics to apps for phones and tablets. You may use a number of programming languages or project management tools.

Your day-to-day tasks may include:

• talking through requirements with the client and the development team
• taking part in technical design and progress meetings
• writing or amending computer code
• testing software and fixing problems
• keeping accurate records of the development process, changes and results
• carrying out trials and quality checks before release
• maintaining and supporting systems once they're up and running
• As an experienced developer, you may supervise a programming team and provide feedback on coding work.

Role Description

1. Entry requirements

• You may find it useful to have GCSEs at grades 9 to 4 (A* to C) in English and maths.
• Employers also value experience, which you could get by temporary work or volunteering.
• Getting a qualification in reception skills or business and administration may also be helpful.
• You could get into this job through an apprenticeship.
• You may need a background check with the Disclosure and Barring Service (DBS).

2. Skills required

You'll need:

• excellent spoken and written communication skills
• the ability to use office equipment like computers, photocopiers and fax machines
• organisational skills

3. What you'll do

You may work in the reception area of offices, hotels, sports centres, hospitals or health centres.

Your day-to-day tasks may include:

• greeting visitors and directing them to the correct person or department
• managing the visitors book and giving out security passes
• answering enquiries in person, by phone and email
• managing a room booking system and keeping rooms tidy
• dealing with incoming and outgoing post and deliveries
• arranging appointments and updating records on databases
• taking payments and handling invoices

4. Salary

Starter: £12,000 to £15,000

Experienced: £16,000 to £18,000

Highly Experienced: £21,000

Salaries vary and may be higher in some city centre offices.

These figures are a guide.

5. Working hours, patterns and environment

If you're based in an office you'll usually work 9am to 5pm, Monday to Friday.

In hotels, restaurants and sports centres, you'll probably work a shift system that includes weekends.

In hospitals and health centres, you're also likely to work some early and late shifts.

6. Career path and progression

With training and experience, you could move into a senior receptionist or personal assistant (PA) role. 

In a GP surgery or health centre, you could train to become a medical secretary or a practice manager.