Industry Sectors

Role Description

You'll need

• excellent driving skills and knowledge of traffic regulations
• good customer service and clear communication skills
• an assertive but polite approach to difficult passengers
• good geographical knowledge
• If you travel abroad, you'll also need an understanding of overseas traffic laws and some basic foreign language skills.

What you'll do

• You could work for local bus companies, long distance operators, or holiday tour companies in the UK or overseas.
• You could also work in community transport, driving schoolchildren, hospital patients and older people to their destinations.

Your day-to-day duties may include:

• taking fares
• checking tickets and passes
• giving timetable or route information
• helping passengers who are having difficulty getting on or off the vehicle
• driving safely and keeping to timetables
• If you're a coach driver, your duties may also include:
• greeting passengers and checking documents
• loading and unloading luggage
• making announcements during the journey
• making sure passengers are back on board for return journeys, and after scheduled stops
• keeping the coach clean and doing basic vehicle checks
• recording driving hours and reporting any incidents
• If you drive to overseas destinations, you’ll need to keep passengers up to date with travel information and deal with border control authorities.

Role Training

You'll need a:

• Passenger Carrying Vehicle (PCV) licence
• Driver Certificate of Professional Competence (CPC), also known as a Driver Qualification Card (DQC)
• For some jobs you’ll also need a digital tachograph card
  

You'll usually apply to bus or coach companies and train on the job. Before you start training, most employers will expect you to:

• be at least 18 (21 if you want to drive a bus or coach abroad)
• have held a full driving licence for at least 12 months

Role Description

Magazine Journalist:

Your day-to-day tasks may include:

• going to meetings to plan the content of the magazine 
• suggesting ideas for articles 
• interviewing and researching to collect information for articles 
• writing articles to suit the magazine’s style 
• keeping up-to-date with developments and trends in the magazine's subject area 
• working as a critic, reviewing things like films, food or concerts

Newspaper Journalist

You could be reporting on council meetings and school fêtes for a local paper, or on general elections and world events for the national press.

Your day-to-day tasks may include:

• investigating a story as soon as it breaks
• following up potential leads and developing new contacts
• interviewing people face-to-face and over the phone
• attending press conferences
• recording meetings and interviews using recording equipment or shorthand
• coming up with ideas for stories and features
• writing up articles in a style that will appeal to the reader
• sub-editing other reporters' articles for publication
• writing up articles for online publication

Broadcast Journalist

You could be reporting on council meetings and school fêtes for a local paper, or on general elections and world events for the national press.

Your day-to-day tasks may include:

• investigating a story as soon as it breaks
• following up potential leads and developing new contacts
• interviewing people face-to-face and over the phone
• attending press conferences
• recording meetings and interviews using recording equipment or shorthand
• coming up with ideas for stories and features
• writing up articles in a style that will appeal to the reader
• sub-editing other reporters' articles for publication
• writing up articles for online publication

Role Training

There are no set requirements, but most new magazine journalists have an HND, degree or equivalent qualification. 

Paid or unpaid work experience is a good way to build up your skills and a portfolio of published work to show employers. You could gain this with magazines or other publications, including student papers, fanzines, charity newsletters, websites or blogs.

You’ll usually need knowledge of the subject area your magazine deals with. 

You may be able to get into this job through an apprenticeship.

The National Council for the Training of Journalists (NCTJ) and the Professional Publishers Association (PPA) run courses and have more information about careers in magazine journalism.

Role Description

1. Entry requirements

There are no set requirements, but you’ll need a good level of general education. You'll also need a working knowledge of computer software and hardware.

A college course in computing or IT support, and experience in customer service, will help. 

You could get into this job through an apprenticeship.

If you work with young people or vulnerable adults, you’ll need clearance from the Disclosure and Barring Service (DBS).

2. Skills required

You'll need:

• excellent customer service skills
• the ability to explain technical issues to non-technical users
• analysis and problem-solving skills
• the ability to prioritise and manage tasks

3. What you'll do

You may work in-house with an organisation’s staff, students or customers. You may also work in a call centre advising the public by phone, email or online chat.

In some roles, you’ll be responsible for telephony and audio-visual equipment as well as IT systems.

Your day-to-day tasks may include:

• communicating with computer users to find and fix problems 
• tracking work in progress and recording issues and solutions 
• updating online knowledge banks
• servicing and fixing equipment, including printers, projectors and networks
• setting up new equipment and upgrading existing systems
• training people on new systems, face-to-face and online

4. Salary

Starter: £16,000 to £22,000

Experienced: £22,000 to £24,000

Highly Experienced: £25,000 to £35,000

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work 35 to 40 hours a week. You may have to work shifts, including evenings and weekends.

You'll work in an office and spend a lot of your time at a computer.

You may have to travel to different sites to help users. A driving licence may be required.

6. Career path and progression

With experience, you could move into a supervisory or management role.

With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.

Role Description

Skills required

You'll need:

• excellent organisational, planning and time management skills
• leadership, and communication skills
• the ability to negotiate and influence
• budgeting skills
• IT skills for using project management software
• the ability to use initiative and work under pressure

What you'll do

You could work on different types of project in almost any industry or sector like construction, IT or the NHS. You might be managing a large building development, introducing a new computer system or developing a new advertising campaign. 

You'll be:

• finding out what the client or business wants to achieve
• agreeing timescales, costs and resources
• drawing up a plan for each project stage
• negotiating with contractors and suppliers
• choosing and leading a project team
• constantly monitoring progress, quality and costs
• reporting regularly to senior managers and the client
• using specialised software and spreadsheets for planning, costing and analysing risks

Role Training

While you're working, you could study for an industry qualification like PRINCE2 or Agile.

You could also get professional qualifications through:

Association for Project Management (APM)

Chartered Management Institute (CMI)

Project Management Institute (PMI)

If you're working in the IT industry, you could get a certificate in project management through The Chartered Institute for IT (BCS).

With experience, you could move into senior management or become a freelance consultant.

Role Description

1. Entry requirements

• You may find it useful to have GCSEs at grades 9 to 4 (A* to C) in English and maths.
• Employers also value experience, which you could get by temporary work or volunteering.
• Getting a qualification in reception skills or business and administration may also be helpful.
• You could get into this job through an apprenticeship.
• You may need a background check with the Disclosure and Barring Service (DBS).

2. Skills required

You'll need:

• excellent spoken and written communication skills
• the ability to use office equipment like computers, photocopiers and fax machines
• organisational skills

3. What you'll do

You may work in the reception area of offices, hotels, sports centres, hospitals or health centres.

Your day-to-day tasks may include:

• greeting visitors and directing them to the correct person or department
• managing the visitors book and giving out security passes
• answering enquiries in person, by phone and email
• managing a room booking system and keeping rooms tidy
• dealing with incoming and outgoing post and deliveries
• arranging appointments and updating records on databases
• taking payments and handling invoices

4. Salary

Starter: £12,000 to £15,000

Experienced: £16,000 to £18,000

Highly Experienced: £21,000

Salaries vary and may be higher in some city centre offices.

These figures are a guide.

5. Working hours, patterns and environment

If you're based in an office you'll usually work 9am to 5pm, Monday to Friday.

In hotels, restaurants and sports centres, you'll probably work a shift system that includes weekends.

In hospitals and health centres, you're also likely to work some early and late shifts.

6. Career path and progression

With training and experience, you could move into a senior receptionist or personal assistant (PA) role. 

In a GP surgery or health centre, you could train to become a medical secretary or a practice manager.

Role Description

You could work anywhere from a small business to a large employer like the civil service or NHS. Your day-to-day tasks may include:

• dealing with queries on the phone, by email and social media
• greeting visitors at reception
• typing letters and reports
• updating computer records
• printing and photocopying
• ordering supplies
• setting up meetings and taking notes during them
• making travel arrangements for staff

Role Training

With further training, you could specialise in an area like legal, financial or medical administration.

Experience of temping could lead to a permanent job. Qualifications in business administration may also help.

You could get into this job through an apprenticeship.

Role Description

1. Entry requirements

There are no set requirements, but some employers may ask for a marketing, business or finance degree.

Other employers will want you to have strong numerical skills and experience in retail, especially an understanding and interest in stock control levels.

The Fashion Retail Academy runs a number of short courses like a 3-day Introduction to Merchandising.

The Chartered Institute of Purchasing & Supply also has details of procurement and supply qualifications.

Both graduates and non-graduates need to apply for entry-level posts, usually as an allocator, distributor or merchandise administrative assistant. 

Doing a college course in retail operations or fashion retail could help you prepare for this job.

You could also get into the retail industry through an apprenticeship.

Retail Careers and The Retail Appointment has more information on how to become a retail merchandiser.

2. Skills required

You’ll need:

excellent number and data analysis skills, using spreadsheets and computer modelling

good decision-making skills

an understanding of what motivates customers to buy products

confidence when leading negotiations or presenting at board meetings

good interpersonal and communication skills to build useful working relationships

strong leadership skills and ability to influence others

excellent organisational and planning skills with ability to prioritise

3. What you'll do

You’ll use your high levels of product and customer awareness to predict demand. 

You’ll usually specialise in one area like fashion, food or home wares.

Your day-to-day duties might include:

planning product ranges and stock plans with buyers

planning budgets, forecasting sales and profit margins

presenting forecasts to managers

visiting manufacturers with retail buyers to learn about production cycles

negotiating prices and orders with suppliers, and agreeing delivery terms

tracking stock deliveries, making sure goods arrive on time and meet quality standards

setting prices and sales targets for individual stores

helping visual merchandisers to plan store layouts to promote key lines

promoting special offers and marketing initiatives

analysing sales figures and trends

staying aware of how competitors are performing

identifying and sorting out production and supply problems

managing, training and supervising staff

You may be called a product manager in a large retail chain and deal only with one or two product lines. In smaller companies you may be responsible for both buying and merchandising.

4. Salary

Starter: £16,000 to £18,000

Experienced: £22,000 and £25,000

Highly Experienced: £40,000 to £60,000

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work between 9am and 5pm, Monday to Friday. You may need to work longer at busy times, like during special sales promotions or the opening of a new store.

You’ll be office-based but will also spend time visiting stores or suppliers, which could be in other parts of the UK or overseas. 

A driving licence and vehicle may be useful.

6. Career path and progression

You could be promoted to senior merchandiser and responsible for sales and budgetary control of a multimillion-pound department and managing a team of people. It’s typical to have reached senior merchandiser level within 7 to 8 years.

You could also become a merchandise manager, head of merchandising, merchandising director, retail business analyst or self-employed retail consultant.

Role Description

You could work for sales and marketing agencies, or in marketing departments of organisations like financial services or manufacturing. 

You could also work for fund-raising charities, heritage organisations or the education sector.

Your day-to-day tasks could include:

• researching and analysing market trends and your target markets
• creating marketing and social media strategies
• planning and managing the launch of new products and services
• setting budgets, targets and timelines
• working with in-house or external agencies to produce attractive campaigns that increase business
• organising and attending events to meet new and existing clients 
• managing budgets and reporting on the effectiveness of campaigns
• managing a team of marketing executives

Role Training

There are no set entry requirements. You'll usually need 3 to 5 years' experience as a marketing executive, sales manager or public relations officer.

You may need a degree in marketing or business, or a professional marketing qualification.

Another option is to start as a junior marketing manager or marketing apprentice and work your way up.