Industry Sectors

Role Description

1. Entry requirements

You may find it useful to have GCSEs at grades 9 to 4 (A* to C) or equivalent, in subjects like English and maths.

A qualification in administration or secretarial skills may help. Employers also value experience, which you could get by temping or volunteering.

You could get into this job through an apprenticeship.

2. Skills required

You'll need:

• an excellent telephone manner
• skills in IT and administration
• the ability to use your initiative and solve problems
• organisational and time management skills
• 3. What you'll do
• You could work in the public or private sectors or for a charity.
• Your day-to-day tasks could include:
• being the first point of contact for visitors, phone calls and emails
• arranging meetings and taking minutes
• diary management and making travel arrangements 
• producing letters, reports, spreadsheets and invoices
• updating records on IT systems
• photocopying, printing and filing
• handling confidential information

4. Salary

Starter: £14,000 to £16,000

Experienced: £17,000 to £20,000

Highly Experienced: £25,000

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work in an office, 9am to 5pm, Monday to Friday.

You could also work part-time or get temporary work.

6. Career path and progression

With experience, you could become a personal assistant or office manager.

You could also move into human resources work, or train as a legal or medical secretary.

Role Description

1. Entry requirements

There are no set entry requirements but employers may look for:

IT skills for using spreadsheets

GCSEs in English and maths, or an equivalent level 2 qualification

experience of working in transport or distribution a background in stock control or administration

You could also get into this job through an apprenticeship.

2. Skills required

You’ll need:

customer service and communication skills

problem solving skills and the ability to adapt plans

negotiating skills

geographical knowledge

the ability to work under pressure and to meet deadlines

3. What you'll do

You’ll make sure freight is moved in the most efficient way around the country’s road network. You’ll need to take into account schedules, costs, and health and safety.

You might work for a road haulage company or other business with their own fleet of vehicles, like a retail chain.

Your day-to-day duties could include:

deciding how many vehicles will be needed to deliver each shipment of goods

working out how much it will cost to make each delivery

planning the safest way to load and unload goods

monitoring each delivery as it makes its journey

reviewing load plans with clients

making backup plans to cover changes in circumstances

You might also use computer software packages to help with some of these tasks, for example, to match the size of loads with the vehicles needed to move them.

4. Salary

Starter: £16,000 to £19,000

Experienced: £20,000 to £28,000

These figures are a guide.

5. Working hours, patterns and environment

You’ll often work shifts on a rota, including early mornings and late nights.

You’ll usually be based in an office within a warehouse or distribution depot.

6. Career path and progression

You could progress to senior or regional load planner, or, with qualifications, you could move into distribution, supply chain or transport management.

Role Description

1. Entry requirements

You'll usually need GCSEs at grades 9 to 4 (A* to C) or A levels, as well as experience or industry qualifications.

You could study for a foundation degree, HND or degree which includes quality control options, for example in production management.

You could get into this job as an apprentice and work your way up to a quality control job.

2. Skills required

You'll need:

• the ability to use your technical knowledge to design policies
• organisational skills

3. What you'll do

You could work in many industries. You'll usually work in a team supervised by a quality manager.

Your day-to-day tasks may include:

• dealing with customer feedback and complaints
• assessing and rating suppliers
• designing, reviewing and updating quality control policies
• training new staff
• producing reports

You'll also have duties specific to your industry. For example, in manufacturing and engineering this could include:

• finding and fixing faults at each stage of the production process
• testing samples in a lab
• making sure labelling is accurate
• checking that production methods meet legislation guidelines
• inspecting materials for defects and using methods like non-destructive testing (NDT)

4. Salary

Starter: £12,500 to £15,000

Experienced: £18,000 to £25,000

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work 35 to 40 hours, Monday to Friday. In manufacturing, you may need to work evening and weekend shifts.

You could work in an office, laboratory or factory production area.

6. Career path and progression

With experience and training you could move into supervisory, management or research jobs.

Role Description

You could work in hotels, restaurants, pubs, schools, colleges, cruise ships, the NHS or the armed forces.

In a small kitchen you may be a general chef. In a large kitchen you may be a specialist chef, in charge of one area like pastry, fish or vegetables, working under a head chef.

Your day-to-day tasks will vary with your role, but may include:

• preparing attractive menus to nutritional standards
• controlling and ordering stock and inspecting it on delivery
• gutting and preparing animals and fish for cooking
• scraping and washing large quantities of vegetables and salads
• cooking and presenting food creatively
• monitoring production to maintain quality and consistent portion sizes
• working under pressure to make sure food is served on time
• keeping to hygiene, health and safety and licensing rules
• You’ll need knowledge of allergens, nutrition and diets.

Role Description

You'll need:

• excellent analytical skills
• the ability to work with people at all levels
• the ability to lead and motivate a team
• the ability to prioritise tasks and meet deadlines
• the ability to anticipate issues and respond to unforeseen changes

You’ll work with senior managers and other professionals to support changes to the way an organisation works, like:

• improving decision-making processes
• supporting the introduction of a new IT system
• developing a marketing and sales strategy
• Your day-to-day duties might include:
• speaking to managers to find out what they want to achieve
• carrying out fact finding tasks into business processes to see what they do and how they do it
• analysing findings and using data modelling methods to help recommend changes and improvements
• explaining the benefits of your recommendations and looking at the potential impact and risks
• agreeing the best way to put recommended changes into place with management
• overseeing testing and quality checks of recommendations
• supporting staff making changes and reporting any issues
• In some cases, you may be responsible for managing a project through to completion.

Role Description

1. Entry requirements

• You may find it useful to have GCSEs at grades 9 to 4 (A* to C) in English and maths.
• Employers also value experience, which you could get by temporary work or volunteering.
• Getting a qualification in reception skills or business and administration may also be helpful.
• You could get into this job through an apprenticeship.
• You may need a background check with the Disclosure and Barring Service (DBS).

2. Skills required

You'll need:

• excellent spoken and written communication skills
• the ability to use office equipment like computers, photocopiers and fax machines
• organisational skills

3. What you'll do

You may work in the reception area of offices, hotels, sports centres, hospitals or health centres.

Your day-to-day tasks may include:

• greeting visitors and directing them to the correct person or department
• managing the visitors book and giving out security passes
• answering enquiries in person, by phone and email
• managing a room booking system and keeping rooms tidy
• dealing with incoming and outgoing post and deliveries
• arranging appointments and updating records on databases
• taking payments and handling invoices

4. Salary

Starter: £12,000 to £15,000

Experienced: £16,000 to £18,000

Highly Experienced: £21,000

Salaries vary and may be higher in some city centre offices.

These figures are a guide.

5. Working hours, patterns and environment

If you're based in an office you'll usually work 9am to 5pm, Monday to Friday.

In hotels, restaurants and sports centres, you'll probably work a shift system that includes weekends.

In hospitals and health centres, you're also likely to work some early and late shifts.

6. Career path and progression

With training and experience, you could move into a senior receptionist or personal assistant (PA) role. 

In a GP surgery or health centre, you could train to become a medical secretary or a practice manager.

Role Description

Skills required

You’ll need:

• an outgoing personality 
• excellent customer service skills 
• to work well under pressure 
• attention to detail

What you'll do

You’ll be responsible for serving customers and making up their orders. Your role is to make sure that customers enjoy their food and drink in a pleasant environment.

Your day-to-day duties might include:

• preparing the coffee shop ready for opening 
• taking customer orders and payments 
• grinding fresh coffee beans 
• preparing and serving sandwiches and cakes 
• cleaning and tidying work areas, equipment and coffee machines 
• creating displays of stock 
• doing stock checks and ordering new stock 
• cleaning and tidying the coffee shop before closing

Role Description

1. Entry requirements

There are no set requirements, but experience of working in an office or call centre could help.

For some sales jobs, such as technical or pharmaceutical sales, you may need to have a relevant qualification like a degree.

You could get into this job through an apprenticeship.

2. Skills required

You'll need:

• excellent customer service and communication skills
• the ability to sell and negotiate
• IT and presentation skills

3. What you'll do

You'll specialise in a particular industry, like consumer goods or energy. You may sell directly to consumers, or to other businesses. 

Your day-to-day tasks may include:

• contacting new and existing customers
• making presentations to promote new products
• agreeing sales, prices and delivery
• keeping in contact with customers before and after a sale
• recording orders
• going to conferences to understand industry trends
• meeting sales targets

4. Salary

Starter: £15,000 to £20,000

Experienced: £25,000 to £35,000

Highly Experienced: £40,000 to £50,000 (sales executive or manager)

You'll usually get a basic salary and an extra amount for each sale (commission). You may also get a bonus if you meet targets.

You may get a company car and fuel allowance.

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work 38 to 40 hours, Monday to Friday, but may need to work evenings or weekends. Occasionally you'll stay away overnight, or travel abroad to trade fairs and conferences.

You may drive to visit customers. When not on the road, you'll work from a sales office or call centre. Sometimes you’ll work from home. You’ll usually need a driving licence and may need a passport.

6. Career path and progression

With experience, you could become a sales team leader or an area sales manager.

The Institute of Sales Management (ISM) could help you develop your career.