Industry Sectors

Role Description

1. Entry requirements

There are no set entry requirements.

Sales or administration experience would be helpful. 

You could get into this job through a business and administration, sales or customer service apprenticeship.

2. Skills required

You’ll need:

• excellent customer service skills 
• IT skills 
• close attention to detail

3. What you'll do

Your day-to-day duties could include:

• answering customer enquiries over the phone, by email and face to face 
• processing orders, credit checks and payments 
• sending out invoices and other paperwork 
• updating customer records 
• checking stock and re-ordering supplies 
• organising deliveries 
• providing after-sales support 
• typing up documents like letters and reports

4. Salary

Starter: £15,000 to £19,000

Experienced: £20,000 to £24,000

These figures are a guide.

5. Working hours, patterns and environment

You’ll work up to 40 hours a week, Monday to Saturday. 

You’ll work in a sales office.

6. Career path and progression

With experience, you could become a sales admin team leader, personal assistant or office manager.

Role Description

1. Entry requirements

There are no set requirements, but it may help if you have some GCSEs or equivalent including English and maths.

Experience of dealing with the public and giving presentations could be useful, and additional languages may also help.

You may need a Blue Badge in Tourist Guiding to work in places like Westminster Abbey and York Minster.

2. Skills required

You'll need:

• excellent communication skills
• the ability to present information in an interesting way
• a good memory for facts, figures and events
• organisational skills for planning tours

3. What you'll do

You'll work in one place or accompany groups on driving or walking tours.

You'll escort groups around sites, giving information about history, purpose, architecture or other points of interest.

Role Training

You will more than likely recieve on the job training to ensure each tour includes importnat facts and features.

Role Description

1. Entry requirements

Employers will usually expect you to have:

• GCSEs in English and maths, or equivalent
• computer skills
• experience of office work

You may also find it useful to have qualifications in business administration. Some employers may expect you to have a qualification from the Chartered Institute of Personnel and Development (CIPD).

The CIPD has more information about working in HR.

2. Skills required

You’ll need:

• the ability to pay close attention to detail
• good written and spoken communication skills
• IT skills
• a well organised approach to work
• teamworking skills
• the ability to work flexibly
• 3. What you'll do
• Your day-to-day tasks may include:
• answering enquiries
• maintaining staff details on computer systems
• writing documents like letters and reports
• updating employee holiday and sickness records
• recording discussions during disciplinary procedures
• producing staff handbooks and newsletters
• organising meetings and taking ‘minutes’
• setting up recruitment and training events

4. Salary

Starter: £15,000 to £18,000

Experienced: £19,000 

Highly Experienced: £22,000

These figures are a guide.

5. Working hours, patterns and environment

You’ll work 9am to 5pm, Monday to Friday. Flexible hours, part-time and temporary work are widely available.

You’ll spend most of your time working in an office using a computer.

6. Career path and progression

With experience, you could become an HR officer or team leader.

Role Description

Entry requirements

There are no set requirements. You’ll be expected to have relevant office skills, like email, using the internet and computer packages like Excel. 

Good maths skills are important, and some employers may also expect you to have GCSEs (A* to C), or equivalent.

Experience in payroll isn’t always essential, but a background in bookkeeping and accounts could help improve your job prospects. 

The International Association of Book-keepers (IAB) and The Association of Accounting Technicians (AAT) offer introductory courses in bookkeeping and payroll.

You could also get into this job through an apprenticeship.

Skills required

You’ll need:

confidence with numbers
good spoken and written communication skills
a high level of accuracy and attention to detail
good organisational and time management skills

What you'll do

You’ll work in a company’s accounts team, or for a payroll bureau that provides payroll services for other companies. You may work to strict payment deadlines.

Your day-to-day duties will usually include:

checking how many hours employees have worked
calculating and issuing pay by cash, cheque or electronic transfer
deducting tax and national insurance payments
processing holiday, sick and maternity pay, and expenses
calculating overtime, shift payments and pay increases
answering staff queries about timesheets or pay slips
issuing P45s and other tax forms
You may also work with your company’s human resources department, and be expected to do general administrative work like filing, photocopying and typing.

Salary

Starter: £15,000 to £18,000

Experienced: £20,000 to £26,000

Highly Experienced: £28,000

These figures are a guide.

Working hours, patterns and environment

You’ll usually work 9am to 5pm, Monday to Friday. Part-time and temporary work are available.

You’ll usually be based in an office, and spend most of your time working at a computer.

Career path and progression

With experience, you could progress to payroll supervisor or manager.

Role Description

1. Entry requirements

You'll usually need a foundation degree, HND or degree in a subject like marketing, advertising or business.

Experience as a marketing assistant, or working in sales or public relations, could help you get into this job without a degree.

You could also get into marketing through an apprenticeship.

The Chartered Institute of Marketing (CIM) has more information about qualifications and training.

2. Skills required

You'll need:

excellent organisational, planning and IT skills

strong communication and negotiating ability

creativity and writing skills

3. What you'll do

You could work for sales or marketing agencies, or in marketing departments of organisations like financial services or manufacturing.

You could also work for fund-raising charities, heritage organisations or the education sector.

Your day-to-day tasks may involve:

doing research on customer and market trends

identifying target markets and possible sponsors

creating and planning marketing campaigns

using automated systems for email campaigns and customer management

writing and editing for print and multiple online uses

organising promotions and events to meet clients, suppliers and the media

managing campaign websites and social media

managing budgets and monitoring the effectiveness of campaigns

4. Salary

Starter: £18,000 to £22,000

Experienced: £22,000 to £30,000

Highly Experienced: £30,000 to £35,000 (senior)

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work 9am to 5pm, Monday to Friday. You may occasionally work evenings and weekends.

You'll be based in an office but may travel to meet clients and attend events.

You may need a full driving licence.

6. Career path and progression

With experience, you could become a marketing manager.

You could also become a freelance marketing consultant, or move into areas like advertising, sales or public relations.

The Chartered Institute of Marketing (CIM) has details of professional development.

Role Description

1. Entry requirements

There are no set entry requirements.

Previous experience in sales, marketing or customer services, or the right skills and attitude, could help you get into this type of work. 

Some new recruitment consultants are graduates. You can enter recruitment with any degree, although some employers may prefer one more closely related to the industry they find staff for, like human resources, marketing or public relations.

You could get into this role through an apprenticeship.

The Institute of Recruitment Professionals has more information about becoming a recruitment consultant.

2. Skills required

You’ll need:

• excellent communication and customer service skills 
• good sales and negotiation skills 
• the ability to work under pressure and meet targets 
• good organisational and administrative skills

3. What you'll do

Your day-to-day duties might include:

• ‘cold calling’ companies to generate new business 
• interviewing and testing job seekers, to create a pool of people ready to fill vacancies 
• matching candidates to suitable jobs 
• screening and shortlisting candidates before employers interview them 
• meeting targets for the number of vacancies taken or the number of people placed into jobs 
• keeping records of clients, employers and vacancies 
• negotiating your agency’s fees 
• ‘headhunting' – finding and approaching candidates for executive or specialist jobs

4. Salary

Starter: £16,000 to £20,000 (trainee)

Experienced: £38,000 

Highly Experienced: £60,000 (manager) 

Most recruitment consultants earn a basic salary plus commission.

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work standard office hours. In some jobs you may need to work outside office hours, contacting clients or interviewing candidates.

The work is mainly office-based, but you’ll also spend some of your time visiting your client companies.

6. Career path and progression

With experience you could move into business development or management, or set up your own agency.

Role Description

Skills required

You'll need:

• excellent organisational, planning and time management skills
• leadership, and communication skills
• the ability to negotiate and influence
• budgeting skills
• IT skills for using project management software
• the ability to use initiative and work under pressure

What you'll do

You could work on different types of project in almost any industry or sector like construction, IT or the NHS. You might be managing a large building development, introducing a new computer system or developing a new advertising campaign. 

You'll be:

• finding out what the client or business wants to achieve
• agreeing timescales, costs and resources
• drawing up a plan for each project stage
• negotiating with contractors and suppliers
• choosing and leading a project team
• constantly monitoring progress, quality and costs
• reporting regularly to senior managers and the client
• using specialised software and spreadsheets for planning, costing and analysing risks

Role Training

While you're working, you could study for an industry qualification like PRINCE2 or Agile.

You could also get professional qualifications through:

Association for Project Management (APM)

Chartered Management Institute (CMI)

Project Management Institute (PMI)

If you're working in the IT industry, you could get a certificate in project management through The Chartered Institute for IT (BCS).

With experience, you could move into senior management or become a freelance consultant.

Role Description

1. Entry requirements

There are no set requirements, but you'll need a good level of general education. GCSEs in English, maths and ICT may be useful.

Experience or a qualification in customer service or contact centre operations could also help.

You could get into this job through an apprenticeship.

2. Skills required

You'll need:

excellent customer service skills

the ability to handle and resolve difficult situations

IT and administration skills

accuracy and attention to detail

3. What you'll do

You could work in a variety of organisations like retail, finance, travel or manufacturing, or for a local authority or the government.

Your day-to-day activities may include:

answering customers' questions by phone, email, webchat or face-to-face

giving quotations and checking product availability

selling and taking payment

handling complaints or passing them to a manager

entering customer information onto a computer database

tracking orders and giving refunds

4. Salary

Starter: £12,500

Experienced: up to £18,000

Highly Experienced: £20,000 to £30,000 (team leaders)

You may get a bonus or commission.

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work 37 to 40 hours a week, which may include evening and weekend shifts.

You could work in an office or on a customer service desk. You'll spend a lot of your time on the phone and using a computer.

You may need to wear a uniform.

6. Career path and progression

With experience, you could progress to team leader or customer services manager.

You could also move into sales or account handling.