Industry Sectors

Role Description

You could work anywhere from a small business to a large employer like the civil service or NHS. Your day-to-day tasks may include:

• dealing with queries on the phone, by email and social media
• greeting visitors at reception
• typing letters and reports
• updating computer records
• printing and photocopying
• ordering supplies
• setting up meetings and taking notes during them
• making travel arrangements for staff

Role Description

1. Entry requirements

There are no set entry requirements.

Previous experience in sales, marketing or customer services, or the right skills and attitude, could help you get into this type of work. 

Some new recruitment consultants are graduates. You can enter recruitment with any degree, although some employers may prefer one more closely related to the industry they find staff for, like human resources, marketing or public relations.

You could get into this role through an apprenticeship.

The Institute of Recruitment Professionals has more information about becoming a recruitment consultant.

2. Skills required

You’ll need:

• excellent communication and customer service skills 
• good sales and negotiation skills 
• the ability to work under pressure and meet targets 
• good organisational and administrative skills

3. What you'll do

Your day-to-day duties might include:

• ‘cold calling’ companies to generate new business 
• interviewing and testing job seekers, to create a pool of people ready to fill vacancies 
• matching candidates to suitable jobs 
• screening and shortlisting candidates before employers interview them 
• meeting targets for the number of vacancies taken or the number of people placed into jobs 
• keeping records of clients, employers and vacancies 
• negotiating your agency’s fees 
• ‘headhunting' – finding and approaching candidates for executive or specialist jobs

4. Salary

Starter: £16,000 to £20,000 (trainee)

Experienced: £38,000 

Highly Experienced: £60,000 (manager) 

Most recruitment consultants earn a basic salary plus commission.

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work standard office hours. In some jobs you may need to work outside office hours, contacting clients or interviewing candidates.

The work is mainly office-based, but you’ll also spend some of your time visiting your client companies.

6. Career path and progression

With experience you could move into business development or management, or set up your own agency.

Role Description

1. Entry requirements

There are no set requirements, but experience of working in an office or call centre could help.

For some sales jobs, such as technical or pharmaceutical sales, you may need to have a relevant qualification like a degree.

You could get into this job through an apprenticeship.

2. Skills required

You'll need:

• excellent customer service and communication skills
• the ability to sell and negotiate
• IT and presentation skills

3. What you'll do

You'll specialise in a particular industry, like consumer goods or energy. You may sell directly to consumers, or to other businesses. 

Your day-to-day tasks may include:

• contacting new and existing customers
• making presentations to promote new products
• agreeing sales, prices and delivery
• keeping in contact with customers before and after a sale
• recording orders
• going to conferences to understand industry trends
• meeting sales targets

4. Salary

Starter: £15,000 to £20,000

Experienced: £25,000 to £35,000

Highly Experienced: £40,000 to £50,000 (sales executive or manager)

You'll usually get a basic salary and an extra amount for each sale (commission). You may also get a bonus if you meet targets.

You may get a company car and fuel allowance.

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work 38 to 40 hours, Monday to Friday, but may need to work evenings or weekends. Occasionally you'll stay away overnight, or travel abroad to trade fairs and conferences.

You may drive to visit customers. When not on the road, you'll work from a sales office or call centre. Sometimes you’ll work from home. You’ll usually need a driving licence and may need a passport.

6. Career path and progression

With experience, you could become a sales team leader or an area sales manager.

The Institute of Sales Management (ISM) could help you develop your career.

Role Description

1. Entry requirements

There are no set requirements, but you’ll need a good level of general education. You'll also need a working knowledge of computer software and hardware.

A college course in computing or IT support, and experience in customer service, will help. 

You could get into this job through an apprenticeship.

If you work with young people or vulnerable adults, you’ll need clearance from the Disclosure and Barring Service (DBS).

2. Skills required

You'll need:

• excellent customer service skills
• the ability to explain technical issues to non-technical users
• analysis and problem-solving skills
• the ability to prioritise and manage tasks

3. What you'll do

You may work in-house with an organisation’s staff, students or customers. You may also work in a call centre advising the public by phone, email or online chat.

In some roles, you’ll be responsible for telephony and audio-visual equipment as well as IT systems.

Your day-to-day tasks may include:

• communicating with computer users to find and fix problems 
• tracking work in progress and recording issues and solutions 
• updating online knowledge banks
• servicing and fixing equipment, including printers, projectors and networks
• setting up new equipment and upgrading existing systems
• training people on new systems, face-to-face and online

4. Salary

Starter: £16,000 to £22,000

Experienced: £22,000 to £24,000

Highly Experienced: £25,000 to £35,000

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work 35 to 40 hours a week. You may have to work shifts, including evenings and weekends.

You'll work in an office and spend a lot of your time at a computer.

You may have to travel to different sites to help users. A driving licence may be required.

6. Career path and progression

With experience, you could move into a supervisory or management role.

With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.

Role Description

1. Entry requirements

There are no set requirements, but it may help if you have some GCSEs or equivalent including English and maths.

Experience of dealing with the public and giving presentations could be useful, and additional languages may also help.

You may need a Blue Badge in Tourist Guiding to work in places like Westminster Abbey and York Minster.

2. Skills required

You'll need:

• excellent communication skills
• the ability to present information in an interesting way
• a good memory for facts, figures and events
• organisational skills for planning tours

3. What you'll do

You'll work in one place or accompany groups on driving or walking tours.

You'll escort groups around sites, giving information about history, purpose, architecture or other points of interest.

Role Description

You may work in a high street travel agents or a call centre, specialising in personal or business travel.

Depending on your role, your day-to-day tasks may include:

• understanding and meeting customers’ needs
• using your geographical knowledge to help customers find a suitable package holiday or plan independent travel
• making bookings and payments using online computer systems
• advising customers about passports, insurance, visas, vaccinations, tours and vehicle hire
• informing customers of changes like cancelled flights
• arranging refunds and handling complaints
• meeting sales targets 
• keeping up to date with developments in the travel industry

Role Description

1. Entry requirements

You'll usually need a foundation degree, HND or degree in a subject like marketing, advertising or business.

Experience as a marketing assistant, or working in sales or public relations, could help you get into this job without a degree.

You could also get into marketing through an apprenticeship.

The Chartered Institute of Marketing (CIM) has more information about qualifications and training.

2. Skills required

You'll need:

excellent organisational, planning and IT skills

strong communication and negotiating ability

creativity and writing skills

3. What you'll do

You could work for sales or marketing agencies, or in marketing departments of organisations like financial services or manufacturing.

You could also work for fund-raising charities, heritage organisations or the education sector.

Your day-to-day tasks may involve:

doing research on customer and market trends

identifying target markets and possible sponsors

creating and planning marketing campaigns

using automated systems for email campaigns and customer management

writing and editing for print and multiple online uses

organising promotions and events to meet clients, suppliers and the media

managing campaign websites and social media

managing budgets and monitoring the effectiveness of campaigns

4. Salary

Starter: £18,000 to £22,000

Experienced: £22,000 to £30,000

Highly Experienced: £30,000 to £35,000 (senior)

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work 9am to 5pm, Monday to Friday. You may occasionally work evenings and weekends.

You'll be based in an office but may travel to meet clients and attend events.

You may need a full driving licence.

6. Career path and progression

With experience, you could become a marketing manager.

You could also become a freelance marketing consultant, or move into areas like advertising, sales or public relations.

The Chartered Institute of Marketing (CIM) has details of professional development.

Role Description

Skills required

You'll need:

• the ability to understand the development process 
• some programming knowledge
• the ability to work under pressure and to deadlines
• maths skills

What you'll do

You could work in a wide range of businesses and industries, public services, utilities, defence and research. 

You'll work closely with project managers, business analysts and graphic designers, to find out what the client wants and the best way to achieve it. 

Usually, you’ll work in a team.

You could work on a wide variety of projects, from financial databases to robotics to apps for phones and tablets. You may use a number of programming languages or project management tools.

Your day-to-day tasks may include:

• talking through requirements with the client and the development team
• taking part in technical design and progress meetings
• writing or amending computer code
• testing software and fixing problems
• keeping accurate records of the development process, changes and results
• carrying out trials and quality checks before release
• maintaining and supporting systems once they're up and running
• As an experienced developer, you may supervise a programming team and provide feedback on coding work.